Shift Supervisor at Don's Place

5 days ago


Auburn, Washington, United States Compass Housing Alliance Full time
Job Summary

We are seeking a highly motivated and experienced Shift Supervisor to join our team at Compass Housing Alliance. As a Shift Supervisor, you will be responsible for providing leadership and oversight of the assigned shift, ensuring the quality of program operations. This role requires a strong understanding of human services, shelter, and residential programs, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Provide leadership and oversight of the assigned shift, ensuring the quality of program operations.
  • Conduct and oversee direct client services for assigned shifts.
  • Ensure the maintenance of all necessary logs, records, reports, and statistics with Program Coordinators and/or Manager.
  • Provide policy and procedure guidance to staff.
  • Ensure timely and accurate data entry into all program-specific databases.
  • Compile shift data to be used in monthly statistical reports for internal and external purposes.
  • Assist the Program Coordinator and/or Manager in using the data from monthly and quarterly reports to analyze service delivery to identify areas for improvement.
  • Manage supplies, update inventory and place and/or direct ordering, as needed.
  • Participate in program and agency meetings and relevant training as required, including inter-agency groups.
  • Ensure smooth transition of staff at changeover/handoff and up-to-date information exchanges.
  • Maintain a safe, supportive, and inclusive environment within the program for both staff and guests. Treat staff and clients in a culturally responsive and sensitive manner.
  • Assist and support guests with learning and understanding program routines including building safety, ensuring site walks, program requirements, and program policies and procedures.
  • Make sure staff ensure building safety and perform site walks following protocols.
Requirements
  • 1 year of relevant supervision or lead experience, desired.
  • A minimum of 1-year's experience in human services, shelter, residential (work and/or volunteer), desired.
  • Awareness and/or training around issues of equity, intersectionality, and belonging, desired.
  • Current WA State Food Handlers Permit, desired (If not current, will be sponsored within 1-month of hire).
  • Familiarity with topics of housing instability, mental health, substance use, sexual assault, and/or domestic violence. Experience working in an environment where language may be a barrier, required.
  • Valid WA driver's license, proof of car insurance, and a driving record that meets Compass standards, desired.
  • Work experience is a key factor for success in this role. In addition, success in this role requires a passion for knowledge and drive for continuing professional development or education. A degree in human services, social work or related field would be a complement to the required experience. High school diploma or GED, required.


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