IT Support Specialist
1 week ago
We are seeking a skilled IT Support Analyst to join our team at Merge IT LLC. As an IT Support Analyst, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and ensuring that our clients' IT systems are running smoothly.
Key Responsibilities:- Provide technical support to clients via phone, email, or in-person
- Troubleshoot hardware and software issues, including laptops and desktops
- Document and report on work completed to ensure compliance with company procedures
- Escalate issues to senior technicians as needed
- Provide excellent customer service to internal and external clients
- Proven experience in IT Desktop Service environment
- Ability to follow instructions and procedures
- Excellent communication and interpersonal skills
- Basic literacy and numeracy skills
- Awareness of health and safety at work
We are a team of talented and ambitious professionals who drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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