IT Hardware Support Specialist

1 week ago

Ladson, United States Orion Global Managed Services US Inc Full time
Job Summary

We are seeking a skilled IT Deskside Support Engineer to join our team at Orion Global Managed Services US Inc. This role involves a variety of responsibilities, including hardware break/fix, Android scanner support, PC deployment, and ticketing system management.

Key Responsibilities:

  • Provide support for hardware break/fix tasks and Android scanner troubleshooting.
  • Perform PC deployment, including the setup, configuration, and testing of new systems.
  • Manage and resolve tickets using ticketing systems to track incidents and service requests.
  • Work closely with the support team to diagnose and resolve technical issues.
  • Maintain accurate documentation of technical issues and resolutions.

Technical Environment & Minimum Skills/Experience:

  • Strong experience in hardware support and repair.
  • Proficient in Android scanner support and PC deployment processes.
  • Familiarity with ticketing systems for managing support incidents and requests.
  • Basic networking knowledge and troubleshooting skills.
  • Minimum of 2 years of experience in a technical support role.

Professional Accreditations (Required):

  • CompTIA A+ certification or equivalent experience in hardware support.

Nice to Have Skills/Experience:

  • Experience with various operating systems, including Windows and Android.
  • Knowledge of additional ticketing systems, such as ServiceNow or Jira.
  • Experience with remote troubleshooting tools.
  • Strong customer service and communication skills.

Sector Experience:

  • Experience in the logistics, retail, or manufacturing sectors is a plus.

Work Environment:

  • The candidate will be working in a team environment, collaborating with other support technicians and IT staff.
  • This is an onsite position, requiring physical presence at the workplace.
  • Local candidates are preferred, as relocation or remote work is not available.

Travel Requirements:

  • No regular travel is expected for this role. Travel arrangements, if needed, will be discussed in advance with the service provider.

Shift Details:

  • This position is for the B Shift, working Thursday through Sunday, 7:00 PM to 5:00 AM.

This is a detail-oriented role that requires a strong hardware support background. If you are a skilled technician with experience in hardware break/fix, PC deployment, and ticketing system management, we encourage you to apply for this opportunity.

Pay: $28 per hour

Hours: B Shift 7 PM - 5 AM

3rd Shift Shop Floor resource
Training for 3-4 weeks on 1st shift from 9 am-5 pm.

Immediate start pending successful interview and relevant checks

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