Customer Experience Liaison

3 days ago


Merrillville, Indiana, United States Tradebe Full time
About Tradebe

Tradebe Environmental Services is a global leader in environmental services with a strong presence in the United States. Our company was founded in 1984 with a vision to help industrial and chemical companies manage their waste in a safe and sustainable manner.

The Opportunity

We are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our Sales team, you will be the primary point of contact for external customers, ensuring their needs are met with exceptional service and professionalism.

Key Responsibilities
  • Manage customer inquiries, issues, and concerns in a designated region.
  • Partner with the Sales team to build strong relationships with customers.
  • Help customers navigate and make the most of the Tradebe Customer Portal.
  • Coordinate with the transportation team to schedule and confirm pickups and deliveries for customers.
  • Work with internal departments to ensure account updates are applied and invoices are accurate.
Qualifications
  • Excellent communication, collaboration, and organizational skills.
  • Friendly, service-oriented demeanor with a customer-first approach.
  • Strong problem-solving abilities, especially in fast-paced environments.
  • Proven ability to multitask while maintaining keen attention to detail.
  • Competent in reading, understanding, and applying operational documents, SOPs, and waste manifests.
Why Tradebe is Right for You

We offer a competitive benefits package, including medical, dental, and vision insurance, 401k retirement match, and flexible spending accounts. Our company culture values career ladders, professional development, and promotion opportunities. We are an Equal Opportunity Employer and welcome diverse candidates to join our team.



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