Admissions Operations Coordinator

3 weeks ago

Hyde Park, New York, United States CIA Full time

The CIA offers a competitive benefits package that includes medical coverage, dental insurance, vision insurance, life insurance, short and long term disability insurance, retirement savings plan, paid time off program, and more. As the benefits package at the CIA results in a significant value above the base hiring rate for this position, we encourage you to apply to learn more about the benefits of working for the CIA.

Job Summary

The Admissions Specialist is responsible for providing operations support for the Admissions function. This includes data input and processing, phone and email-based customer support, admissions event support, and front desk customer relations.

Key Responsibilities
  • Perform all data entry tasks from prospective student inquiry to applicant stage, including event registration, inquiries, applications, supporting documents, and records maintenance.
  • Process all applications and supporting documentation in a timely manner and communicate specific needs of prospective students to admissions counselors and enrollment managers.
  • Provide sales support to admissions counselors and yield teams as needed, including working admissions events, conducting outreach, and advising students and families on phone, email, and in-person.
  • Interact with prospective students, families, and educators, communicating key CIA selling messages.
  • Answer the Admissions Inquiry/Application phone line and provide unsurpassed customer service for all three CIA campus locations by assisting prospective students, parents, and educators with various admissions-based questions, concerns, and issues from the inquiry to applicant stage.
  • Provide reception-desk coverage, including welcoming and coordinating guest-traffic, students, and staff, answering the main Admissions phone line, maintaining the appearance of the reception lobby, and maintaining copies of printed materials.
  • Perform any other duties as assigned.
Requirements
  • Associate's Degree or significant work experience in lieu of an Associate Degree.
  • Minimum of two years experience working in higher education, student services, or in a related, professional customer service role or high-volume data entry role.
Preferred Qualifications
  • Bachelor's Degree.
  • Previous experience in Higher Education, Admissions, or Financial Aid departments.
Skills
  • Self-starter who can work independently and as a team.
  • Strong teamwork and interpersonal skills; ability to be adaptable, dependable, and handle multiple priorities simultaneously.
  • Excellent written, verbal communication, and presentation skills required.
  • Ability to conduct presentations with professionalism and confidence.
  • Exceptional customer service skills, with the ability to greet all guests of the CIA in a hospitable manner.
  • Ability to collaborate with other department members and work effectively with various aspects of the college community.
  • Detail-oriented and thorough.
  • Strong computer experience, including abilities to work effectively with the internet, data entry, and MS Office suite products.
  • Ability to reinforce our commitment to the customer.
  • Must display a high level of energy and self-motivation.
  • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Working Conditions
  • Must be able to work overtime on nights and weekends as required by business needs.
  • Must be able to lift 50 pounds of admissions recruitment material.
  • Regular work requires a great deal of sitting and standing for extended periods.
  • Regular work requires the use of a computer, sometimes in excess of eight hours per day.

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