Senior Operations Specialist
3 weeks ago
Newtek One, a leading financial holding company, is seeking a highly skilled Senior Analyst to manage the day-to-day operations of its Fiserv systems. The ideal candidate will possess a deep understanding of traditional Fiserv systems running on Unisys and Windows as a virtual machine (VM).
The Senior Analyst will be responsible for ensuring the smooth operation of our banking systems, including the daily batch process, and promptly addressing technical issues. Additionally, the candidate will be involved in the deployment of new solutions and services to depositors, as well as updating Fiserv software and coordinating with business leaders.
Key Responsibilities:
- Monitor System Performance: Oversee the daily operation of Fiserv systems, ensuring high availability, performance, and reliability.
- Incident Management: Respond to and resolve technical issues related to Fiserv, Unisys, and Windows VM environments, minimizing downtime and service disruption.
- Operational Support: Provide day-to-day support to the operations team, troubleshooting and resolving technical problems as they arise.
- Remediation and Continuous Improvement: Analyze and remediate any system issues or inefficiencies, implementing fixes to prevent recurrence and improve system stability.
- Documentation: Maintain detailed documentation of system configurations, issues encountered, and resolutions, ensuring knowledge sharing and continuity.
Requirements:
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience: Minimum of 3-5 years of experience in system and operations, with a focus on Fiserv core banking systems.
- Technical Expertise: Proficiency in Fiserv system administration, Unisys platforms, with strong troubleshooting skills.
- Attention to Detail: Strong focus on accuracy, reliability, and compliance, with a commitment to maintaining high operational standards.
- Problem-Solving: Excellent analytical and problem-solving abilities, with a proactive approach to identifying and resolving technical issues.
Salary Range: $75,000 to $100,000 per year
Newtek One is an Equal Opportunity Employer; M/F/D/V. We require all of our employees to perform work in an ethical manner and uphold our Code of Business Conduct and Ethics at all times.
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