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Customer Service Department Lead

2 months ago

Gardena, California, United States Marukai Corp. Full time
Job Title: Customer Service Department Lead

We are seeking a highly skilled and experienced Customer Service Department Lead to join our team at Marukai Corp. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of employees, and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Manage a team of employees and provide guidance and support to ensure excellent customer service.
  • Schedule employees and approve/reject time-off requests.
  • Place daily/weekly orders with the guidance of the Department Lead.
  • Provide excellent customer service, including greeting customers and responding to their inquiries and complaints.
  • Engage in suggestive selling and other sales techniques to meet or exceed sales goals.
  • Ability to bag merchandise and assist in returning shopping carts and baskets to designated areas.
  • Reports all irregular issues and problems to the Department Lead for solutions.
  • Exceeds Customer Service Department's sales goals assigned through the efficient execution of Company policies and procedures.
  • Opens and closes assigned cash registers, counts opening and closing cash and other transactions, and checks IDs for tobacco and alcohol transactions.
  • Processes purchases quickly and efficiently, processes returns and credits customers, and conducts transactions professionally.
  • Works various shifts, days or nights as assigned by Department Lead in accordance with the Company's business needs.
  • Organizes and stocks Customer Service display areas per store's layouts, planograms, and standards.
  • Setting up and maintaining the condition of the Customer Service Section according to company standards.
  • Proactively supports any promotional activity within the store and contributes to an effective working environment.
  • Ensures that all Customer Service products are in their right place, so employees and shoppers can find what they need quickly and easily.
  • Maintains good communication with Store Management/Department Lead, associates, and suppliers/vendors.
Requirements:
  • Able to deliver friendly, courteous, prompt customer service.
  • Able to read, write, and do simple math problems.
  • Able to interpret, understand, and follow instructions.
  • Ability to effectively communicate and respond to questions from the general public and management.
  • Ability to interact with all levels of management.
  • Has or willing to obtain a CA Food Handler's Certificate.
Physical Demands:
  • Ability to frequently reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 100 lbs. with a lifting aid. And up to 20 lbs. without aid. Ability to push and pull fully loaded hand trucks.
  • Ability to stand for long periods, walk and move rapidly, bend, stoop, climb, twist, and turn frequently. Manual dexterity and good eye-hand coordination are necessary. Must be able to operate related equipment such as scissors, knives, scales, handheld scanners/readers, pallet jacks, and hand trucks.
  • Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic math, weights, and measures. Ability to learn section policies and procedures.
  • Exposure to potential hazards exists concerning equipment and work aides necessary to perform the job duties.

Marukai Corp. is an Equal Opportunity Employer and participates in E Verify. We are committed to providing a safe and healthy work environment for all our employees. All candidates must be able to work evening shifts, weekdays, weekends, and holidays.