Technology Support Specialist

2 weeks ago


Daphne, Alabama, United States BB INDUSTRIES Full time
Company Overview

At BBB Industries, we are committed to sustainable manufacturing practices. Our team is instrumental in developing innovative products and services that empower our clients to achieve their business objectives. We focus on delivering advanced, eco-friendly solutions across various sectors, including remanufactured and OEM auto parts, recycled solar panels, and electric vehicle batteries. Our mission is to operate ethically and positively impact our communities, supported by a diverse and inclusive workplace that has been the cornerstone of our success for over 35 years.

Position Summary

The IT Support Engineer is responsible for optimizing and maintaining technology usage within BBB Industries. This role involves assisting users with their daily technology needs, managing hardware, and overseeing server virtual environments, reporting directly to the Director of Global IT Infrastructure.

Key Responsibilities:
  • Participate in cross-training for telecommunication, hardware, and software applications within the IT department.
  • Assess hardware and software requirements to meet user demands.
  • Install hardware and peripheral devices.
  • Load necessary software packages, including operating systems, networking tools, and office applications.
  • Develop, test, and implement software applications for organizational use.
  • Monitor systems for performance issues, such as security vulnerabilities or slow response times, and resolve problems as they occur.
  • Evaluate user needs and propose effective solutions.
  • Assist in formulating business plans for new initiatives or projects.
  • Provide support to end-users through telephone, in-person, and virtual channels.
  • Coordinate efforts with network services and information systems teams.
  • Communicate updates, statuses, and completion information to management and users through various communication methods.
  • Connect users to networks and offer initial training on facilities and applications.
  • Perform additional duties as required.
Qualifications:
  • At least 2 years of experience with Windows operating systems, server hardware/software, and Mac OS/iOS/Android support.
  • A minimum of 2 years of practical knowledge of Active Directory.
  • At least 2 years of experience in help desk support.
  • Minimum 2 years of experience with MS Office 365 applications (Excel, Word, PowerPoint).
  • At least 2 years of experience with network infrastructure.
  • Bachelor's degree in Information Systems, Computer Science, or equivalent experience.
  • 3+ years of relevant experience in computer networks, operating systems, and system support.
Why Work With Us:

At BBB Industries, we prioritize creating a collaborative and inclusive work environment that celebrates diversity and fosters innovation. Our team is dedicated to providing cutting-edge, sustainable solutions that contribute to business success. We offer competitive salaries, comprehensive benefits, and opportunities for professional development.

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