Full-Time Customer Service Representative

3 weeks ago


Washington, Washington, D.C., United States The UPS Store Capitol Hill #2092 Full time

Job Summary

The UPS Store Capitol Hill #2092 is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service to all customers, ensuring a positive and memorable experience.

Key Responsibilities

  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of the customer's shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate all equipment, software, and devices in an expert fashion and be willing to teach others
  • Maintain a clean and safe working environment

Requirements

  • High school diploma or equivalent required
  • Retail/customer service experience
  • Good communication and people skills
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds

Benefits

  • Paid vacation and sick leave after one year
  • Retirement plan after meeting eligibility

Why Work with Us?

The UPS Store Capitol Hill #2092 is a dynamic and customer-focused retail environment that values teamwork, innovation, and continuous learning. As a member of our team, you will have the opportunity to grow and develop your skills, work with a talented and dedicated team, and make a positive impact on our customers' lives.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

We look forward to hearing from you



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