Customer Service Representative

3 weeks ago

Washington, Washington, D.C., United States Addison Group Full time

Job Title: Customer Service Representative

Location: Hybrid Schedule

Industry: Education/Nonprofit

Pay: $18-21/hr, depending on experience

We are seeking a Temporary Customer Service Representative for a contract-to-hire role. This position is responsible for providing outstanding customer service by responding to inquiries via phone, email, and web cases.

Key Responsibilities:

  • Provide excellent customer service skills.
  • Respond to inbound calls, emails, and web cases, documenting interactions thoroughly in Salesforce.
  • Manage and resolve customer complaints, escalating issues as necessary.
  • Assist customers in navigating the organization's web applications and services.
  • Contribute to the continuous improvement of customer service processes and efficiency.
  • Maintain a friendly and professional demeanor in all customer interactions.

Qualifications:

  • Some college coursework completed or 1+ years of direct customer contact experience.
  • Experience in a call center environment handling 45+ inbound/outbound calls per day.
  • Proficiency in Microsoft Office Suite
  • Excellent communication skills, with an emphasis on proper grammar, tone, and etiquette.
  • Ability to work Monday-Friday, 9:00 AM - 6:00 PM ET, with occasional overtime as needed.

Additional Details:

  • Start Date: ASAP, pending background check and equipment setup.
  • Duration: Contract (6 months)
  • Interview Process: 1 virtual round interview process
  • Background Check: 7-year criminal, education, and credit check required.

Perks:

  • Opportunity to join a mission-driven nonprofit organization.
  • Potential for full-time conversion based on performance.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

  • Customer Service Representative

    3 weeks ago

    Washington, Washington, D.C., United States Domino's Franchise Full time

    Customer Service Representative OpportunityAre you a people person with a passion for delivering exceptional customer experiences?We are seeking a Customer Service Representative to join our team at Domino's Franchise. As a Customer Service Representative, you will be responsible for answering phones, taking orders, and making pizzas to ensure our customers...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing a positive and engaging experience for our customers.Key Responsibilities:Greet customers and provide a warm welcomeTake customer orders using our technology and...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Domino's Franchise Full time

    Job Opportunity at Domino's FranchiseWe are seeking enthusiastic and energetic team players to join our team as Customer Service Representatives or Shift Managers/Pizza Makers.As a Customer Service Representative, you will be responsible for answering phones, taking orders, and making pizzas. You will also have the opportunity to take on additional...

  • Customer Service Representative

    2 months ago

    Washington, Washington, D.C., United States Kroger Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Kroger. As a Customer Service Representative, you will be responsible for providing exceptional customer service, creating a safe and clean environment, and maintaining a positive attitude.Responsibilities:*...

  • Customer Service Representative

    3 weeks ago

    Washington, Washington, D.C., United States PNC Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail banking team, you will be responsible for providing exceptional customer service, accurately processing customer transactions, and...

  • Customer Service Representative

    3 weeks ago

    Washington, Washington, D.C., United States Colonial Parking Inc Full time

    About Colonial Parking Inc:We are a local, family-owned parking operator dedicated to providing comprehensive market presence and unparalleled service to customers throughout the DMV area.Our relationships with our customers and clients are rooted in integrity, accountability, and exceptional client service.We are seeking a skilled Customer Service...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Public Partnerships Full time

    Job Title: Customer Service RepresentativeAt Public Partnerships, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a...

  • Customer Service Representative

    1 month ago

    Washington, Washington, D.C., United States Kroger Full time

    Customer Service RepresentativeAt Kroger, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in creating a welcoming and inclusive environment for our customers.Key Responsibilities:Provide outstanding customer service, answering questions and addressing concerns in a timely and...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States The Midtown Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at The Midtown Group. As a key member of our team, you will be responsible for providing exceptional customer service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesManage calls from receipt to resolution, or forward...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States U-Haul Full time

    Customer Service Representative Job Summary:We are seeking a friendly and motivated Customer Service Representative to join our team at U-Haul. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive all the help they need on their journeys.Key Responsibilities:Assist...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Edwin Ampiah-Addison - State Farm Agent Full time

    Job Title: Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Three Point Solutions Full time

    Job Title: Member Service Representative IJob Summary:We are seeking a highly skilled and customer-focused Member Service Representative I to join our team at Three Point Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, resolving issues, and ensuring a positive experience.Key...

  • Customer Service Representative

    3 weeks ago

    Washington, Washington, D.C., United States Long John Silver's Full time

    Customer Service Representative Job SummaryWe are seeking a friendly and helpful Customer Service Representative to join our team at Long John Silver's. As a Customer Service Representative, you will be the key to ensuring guest satisfaction and providing an exceptional dining experience.Key Responsibilities:Greet and positively engage guests in the...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Kroger Full time

    Customer Service RepresentativeCreate an exceptional customer experience through outstanding service and a safe, clean environment.Answer customer questions and provide product information.Process transactions quickly and accurately.Handle customer returns and exchanges.Communicate special programs and promotions.Essential Job Functions:Provide excellent...

  • Customer Service Representative

    2 months ago

    Washington, Washington, D.C., United States Mike Jones Company Full time

    Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth through...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Icon V Full time

    Job OverviewIcon V is seeking a skilled Customer Service Representative to provide exceptional support to our customers.Key Responsibilities:Respond to customer inquiries and concerns via phoneProvide solutions to customer issues in a timely and professional mannerDocument all customer interactions accuratelyMaintain a high level of product knowledge to...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Colonial Parking Full time

    Job SummaryThe Customer Service Representative will provide exceptional support to clients and parking customers, ensuring a high level of service through various communication channels. This role requires a positive attitude, strong communication skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries...

  • Customer Service Representative

    3 weeks ago

    Washington, Washington, D.C., United States Edwin Ampiah-Addison - State Farm Agent Full time

    Are you a customer-focused individual looking for a challenging role? We have an exciting opportunity for a Customer Relations Representative to join our team at Edwin Ampiah-Addison - State Farm Agent.Responsibilities:Establish and maintain strong customer relationships through regular communication and follow-up.Use a customer-centric approach to educate...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States U-Haul Full time

    Job Summary:U-Haul is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your primary responsibilities will include assisting customers with U-Haul...

  • Customer Service Representative

    3 weeks ago

    Washington, Washington, D.C., United States U-Haul Full time

    Job Summary:U-Haul is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to customers and ensuring their needs are met. You will work closely with our team to inspect and maintain equipment, assist customers, and use up-to-date technology...