Overnight Shift Manager

1 day ago


South Burlington, Vermont, United States Planet Fitness Full time
Job Summary

The Overnight Closer (Member Services Representative)/ Night Cleaner will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a focus on creating a welcoming environment for all.

Key Responsibilities
  • Greet members, prospective members, and guests, providing a superior level of customer service.
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
  • Assist with new member sign-ups, tours, and responding to member questions and concerns in a timely and professional manner.
  • Maintain the neatness and cleanliness of the club, including completing nightly cleaning tasks.
Requirements
  • Pursuant to this franchise's Covid-19 protocols, individuals must be fully vaccinated and boosted upon commencing employment.
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work 3rd shift (overnights).
  • Must be able to occasionally lift up to 50 lbs.


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