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Overnight Front Desk Manager

2 months ago

Burlington, Vermont, United States Aimbridge Hospitality Full time
Job Summary

The Night Auditor is a key member of our Front Office team, responsible for ensuring the smooth operation of our hotel's overnight shift. As a Night Auditor, you will be responsible for registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Responsibilities
  • Register guests and make reservations in a timely and efficient manner
  • Prepare and review daily reports to ensure accuracy and completeness
  • Balance transactions and reconcile any discrepancies
  • Conduct security walks to ensure the safety and security of our guests and staff
  • Provide exceptional customer service to our guests, responding to their needs and concerns in a friendly and professional manner
  • Maintain a clean and organized workspace, adhering to our hotel's high standards of cleanliness and maintenance
  • Collaborate with other departments to ensure seamless communication and coordination
  • Stay up-to-date with company policies and procedures, as well as local laws and regulations
Requirements
  • At least 1 year of progressive experience in a hotel or related field
  • High School diploma or equivalent required; College coursework in a related field helpful
  • Previous supervisory experience preferred
  • Ability to work independently and with minimal supervision
  • Knowledge of accounting principles and basic arithmetic functions
  • Proficiency in Windows operating systems and company-approved spreadsheets and word processing
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
What We Offer

Aimbridge Hospitality is committed to providing our associates with a comprehensive benefits package, including:

  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.