Pharmacy Quality Assurance Specialist
20 hours ago
About This Role:
We are seeking a detail-oriented Quality Assurance Representative to join our team at Specialty Rx. In this role, you will be responsible for investigating and resolving issues related to our long-term care pharmacy services.
Responsibilities:
- Investigate and resolve issues related to our long-term care pharmacy services
- Maintain accurate facility information, including facility lists and backup lists
- Complete occurrence reports on recurring issues and share them with the QA Manager and Compliance Officer
- Identify trends in facility-related complaints to assist in internal pharmacy resolutions
- Communicate with department heads and supervisors to assist in delivering requested items
- Handle emails and phone calls directly from facility administration
- Update house stock and MD lists annually for accuracy
- Perform other tasks as assigned by the QA Manager
Requirements:
- Experience in long-term care pharmacy and customer service preferred
- Courteous and polite phone skills
- Computer literacy
- Detail-oriented and organized
- Ability to multitask
- Excellent verbal and written communication skills
- Able to think critically and solve problems efficiently
EEO Statement:
Specialty Rx, Inc. is fully committed to employing a diverse workforce and recruits and retains talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation, and gender identity or any other status protected by federal, state, or local law.
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