Loan Processor/Claims Specialist

1 month ago

Brewster, Minnesota, United States Avacend Full time
Job SummaryAs a Loan Processor/Claims Specialist, you will be responsible for ensuring timely, complete, and accurate packaging of all loans originated by loan officers. This role requires strong attention to detail, excellent communication skills, and the ability to handle multiple tasks with frequent interruptions.

Key Responsibilities
  • Gather information and take each file from pre-approval to closing.
  • Verify loan documents, including income credit appraisal and title insurance.
  • Collect required documentation, review file documentation, and ensure all items needed are requested.
  • Ensure all loan documentation is complete, accurate, and complies with company policy.
  • Establish, maintain, and update files, databases, records, and other documents for recurring internal reports.
  • Act as a liaison between the borrower, underwriter, loan originator, and lender.
  • Contact and communicate with clients by telephone, email, or in-person.
Requirements
  • High school diploma or GED required.
  • Bachelor's degree in business or related field preferred.
  • 3-5 years experience required.
Attributes
  • Collaborate with team members in the Product Safety department, PL Insurance Carrier, outside law firm, and 3rd Party administrators.
  • Generate daily/weekly/monthly reports, with analysis and recommendations.
  • Manage 4-7 ongoing and ad-hoc projects that may include KPIs and Metrics.
  • Ensure all projects have required documentation as they move through the project tollgates.
  • Communicate to Product Liability leadership on project status and escalation/decision points.
  • Works cross-functionally with HQ teams in Korea (occasional evening conference call) and clients operations to manage all possible risks.
  • Experience working with and influencing cross-functional teams.
  • Experience communicating with mid-to-top-level leaders (status reports, emails, presentations, F2F).
  • Experience working within the insurance and/or home appliance industry a plus.
  • Experience with product development or testing a plus.
  • Experience working in a complex and wide organization and department.
  • Claims Adjuster License a plus.
  • Takes project ownership and possesses leadership qualities with an entrepreneurial approach.
  • Explain reports and analysis to all levels of the organization.