Community Director
12 hours ago
We're passionate about creating a workplace where people truly believe in what they're doing. Our commitment to bringing passion and customer focus to the business is what sets us apart.
About the Role
The Community Manager is responsible for ensuring the day-to-day onsite operations run smoothly while being empowered to make decisions and lead their team to success. This position is responsible for the overall performance of the community - both financially and aesthetically. The community manager must prioritize responsibilities in a fast-paced, dynamic environment while maintaining a consistent commitment to an excellent customer experience.
Key Responsibilities
- Partner with our marketing team to develop and execute outreach, preferred employer programs, networking, and social media campaigns.
- Develop and implement sales strategies to lease apartment homes through knowledge of market conditions, competitors, amenities, floorplans, and availability.
- Oversee all administrative tasks, including POS, petty cash, applications, move-ins, delinquency, lease renewals, move-outs, and eviction processes.
- Plan and execute resident events to aid in retention, positive reviews, and occupancy goals.
- Provide exceptional customer service to clients, customers, vendors, and coworkers; follow up and follow through in a timely manner.
- Demonstrate positive conflict resolution, being respectful and professional at all times.
- Manage the budget to maximize income while reducing expenses.
- Forecast, hire, train, develop, coach, set goals/expectations, and provide supervision, empowerment, support, feedback, and discipline to staff.
- Oversee the activities of the maintenance staff and vendors in partnership with the maintenance supervisor.
- Monitor daily property performance, income, expense, occupancy, etc. in accordance with budget and company standards.
- Comply with federal, state, and local Landlord/Tenant laws, fair housing regulations, company policy, and procedure.
- Perform routine property walks and inspections to ensure a safe, aesthetically pleasing, and comfortable environment for residents, visitors, and staff.
- 3-5 years relevant property management experience required, preferably conventional.
- Excellent interpersonal, motivational, time management, and leadership skills.
- Team player, willing to go the extra mile to provide exceptional customer service.
- Effective communicator, both written and verbal.
- Strong multi-tasking, organizational, and problem-solving skills, with attention to detail.
- Well-versed in property management software and technologically savvy.
- Understanding of preventative and ongoing property maintenance.
- Prolonged periods of sitting, standing, and walking.
- Must be able to lift up to 15 pounds.
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