Customer Service Representative

4 weeks ago


Fort Wayne, Indiana, United States Circle Logistics Full time
Job OverviewAs a key member of our Circle Logistics team, you will play a vital role in supporting our Account Managers in delivering exceptional customer service. Your primary responsibility will be to execute day-to-day duties for our existing customers, ensuring seamless operations and growth of their accounts. You will be responsible for maintaining and growing existing accounts by building shipments into our system, scheduling pick-ups and deliveries, and tracking customers' freight to ensure on-time delivery. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
  • Assist Account Managers in day-to-day operations of their accounts
  • Enter new load orders into our proprietary web-based software
  • Ensure all shipment details are properly notated in each load
  • Communicate daily with shippers and receivers to schedule pick-ups and deliveries
  • Maintain and collect proper paperwork for each shipment
  • Resolve billing discrepancies with customers or internal billing teams
  • Initiate check calls to track and trace drivers on all pickups and deliveries
  • Assist with converting drivers to MacroPoint tracking
  • Escalate freight-related issues to the appropriate teams

Requirements:
  • Excellent written and verbal communication skills
  • Ability to thrive in a fast-paced working environment and multitask
  • Superb time management and organizational skills
  • Extraordinary attention to detail and teamwork skills
  • Willingness to be available after hours and weekends if needed
  • Professional demeanor

Benefits:
  • 40 hours per week
  • On-site training and career development
  • Paid holidays and paid time off
  • Insurance benefits including health, vision, dental, life, and disability
  • 401(k) Plan


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