Program Manager

1 month ago

Boston, Massachusetts, United States Mass General Brigham Full time
Program Manager

Brigham and Women's Hospital (BWH) seeks a Program Manager to lead the Harvard-wide "Network Grant". Reporting to Dr. Bonventre and the Sr. Administrative Director, the Program Manager will manage the Network Grant, coordinating faculty effort, recruitment and retention of fellows and graduate students, ensuring participant satisfaction, managing operational staff, grant/gift submission and reporting as needed, and achieving financial targets.

We seek collaborative, adaptable candidates who appreciate the importance of programs and networking events to development of researchers, are driven by working with others on a fast-paced team, and are excited about having an impact on the future of biomedical research.

We are committed to fostering a diverse and inclusive team culture and seek candidates who share our values and commitment.

Key Responsibilities
  • Manage admissions and enrollment process, including admissions committee.
  • Review, enhance and implement existing marketing and outreach strategies.
  • Serve as a key contributor during the build-out of the various professional development, networking and administrative functions in the Network.
  • Manage communication strategy and processes.
  • Organize data and write reports.
Program Delivery
  • Ensure that all aspects of program development and implementation are planned, managed, and executed at the highest standards.
  • Direct operations, including logistics, faculty relationships to the Network, curriculum management, web site maintenance and coordination across Harvard research sites, as needed.
  • Develop strong working relationships with faculty chair and other members of the Multi-PI group.
  • Consult with faculty chair on major program related activity and/or decisions as needed.
  • Negotiate with new and existing external vendors, sign contracts on behalf of the Network for offsite events.
  • Take the lead in anticipating and resolving issues and escalating to the PI's of the grant as needed.
  • Manage processes to ensure program participants are supported before, during and after the programs, online and in person.
  • Review program evaluations with faculty chair(s) to determine and implement changes in program content for future offerings.
Operational Leadership
  • Exercise financial management and oversight of assigned programs, including budgeting, faculty compensation and fulfilling all required reporting processes, including financial reconciliation and the Program Review & Outlook (PRO) process. Track and comply with any external reporting requirements; for example, with third party payers.
  • Be responsible for grant/gift submissions and reporting.
  • Seek opportunities to develop and lead improvements to standard operating procedures across all programs.
  • Maintain and clearly communicate to program leadership key data on enrollment, content, program highlights, performance, etc.
  • Will serve on the Executive Steering Committee of the Network.
  • Manage staff assigned to program; ensuring a high level of professionalism, teamwork and focus on customer service. Review staff work; complete program staff evaluations.
  • Maintain a high level of professionalism and focus on customer service within the program team, to sustain excellence.
  • Demonstrate knowledge, skills, and comfort with best practices for online, on-campus and offsite learning.
  • Contribute to program improvements.
  • Other duties as needed.
Other Responsibilities and Objectives
  • Participate in curriculum planning, implementation, and monitoring.
  • Ensure timely evaluation and feedback to trainees, and participate in career guidance.
  • Program Administration: Coordinate education and other training committees. Maintain required documentation and data. Maintain compliance with accreditation standards. Responsive to citation and/or internal review recommendations, and requests for information and data. Addresses trainee performance issues in a timely, effective, and appropriate manner.
  • Monitors and works to address trainee morale.
  • Creates and maintains survey tools to obtain feedback on applicants and other relevant metrics.
  • Schedules conferences and serves as administrative staff for faculty.
  • Schedules and serves as administrative staff for monthly Network steering committee meetings.
  • Plans, organizes and manages numerous Network Grant related events during the year including orientation, min-orientation, welcome and winter parties, graduation dinner, etc.
  • Serves as point person for trainee questions and concerns; regularly checks-in on trainees, builds relationships, and learns about each fellow's general well-being and needs; conveys concerns (both individual and across trainees), as appropriate, to program leadership.
  • Serves a critical role in supporting and promoting trainee wellness and well-being.
  • Collaborates and effectively communicates with program affiliates.

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