Director of Program Management

4 weeks ago

Boston, Massachusetts, United States America's Test Kitchen Full time
Job Title: Director of Program Management

At America's Test Kitchen, we're seeking a highly skilled and experienced Director of Program Management to oversee the planning, execution, and delivery of Marketing and Analytics team initiatives. This role requires a strategic and detail-oriented individual with strong project management skills who can develop the infrastructure required to scale our subscriber acquisition and retention efforts.

Key Responsibilities:
  • Operational Leadership: Provide leadership and oversight for the day-to-day operations of the Marketing & Analytics divisions, ensuring efficiency, scalability, and alignment to business objectives.
  • Project Management: Oversee the planning, execution, and delivery of Marketing and Analytics team projects & campaigns, ensuring they are completed on time, within scope, and within budget.
  • Stakeholder Coordination: Collaborate with stakeholders spanning Marketing, Analytics, Product, Editorial, Dev, Customer Support, and agency vendor teams to understand their needs, define requirements, prioritize requests, and secure approvals.
  • Roadmap Planning: Develop and manage comprehensive plans (campaign calendar, new capabilities request list, prioritized queue of upcoming initiatives), outlining objectives, timelines, milestones, resources, and deliverables.
  • Documentation: Develop and maintain comprehensive documentation for both Digital projects & requests (Data requirements, MarTech requirements, UX requirements, dependencies, etc.) and for individual marketing programs (project plans, status reports, meeting minutes, risk logs, etc.).
  • Process Optimization: Identify and implement processes and best practices to improve the efficiency and effectiveness of marketing and analytics operations.
  • Risk Management: Anticipate and mitigate risks associated with marketing and analytics operations, developing contingency plans as needed.
  • Communication: Maintain clear and consistent communication with all stakeholders, providing regular updates on project status, milestones, key decisions, and deliverables.
  • User Training & Support: Provide training and support to ensure effective use of Project Manager tools, MarTech platforms, and Analytics dashboards.
Qualifications:
  • Education: Bachelor's degree in Marketing, Business Administration, Operations Management, Computer Science, Mathematics, or a related field. A certification in PMP or project management is a plus.
  • Experience: Minimum of 7-10 years of experience in program management, project management, or operations management, preferably in a marketing or digital media focused role, with an emphasis on MarTech & Analytics.
  • Leadership: Proven ability to lead and manage cross-functional teams, fostering a collaborative and high-performance work environment.
  • Project Management: Strong project management skills, with experience in managing complex projects and initiatives from inception to completion.
  • Communication: Excellent written and verbal communication skills, with the ability to effectively communicate with diverse stakeholders.
  • Organizational Skills: Exceptional organizational and time management skills, with meticulous attention-to-detail and the ability to manage multiple high-priority projects simultaneously.
  • Analytical Skills: Strong analytical and problem-solving abilities, with the ability to leverage data to drive operational improvements and decision-making.
  • Technical Proficiency/Knowledge: Proficiency in marketing and analytics tools and platforms, including MarTech stack components, CRM, marketing automation, data analytics, content management systems, and project management software.
  • Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.

This position is located in our Boston, MA office in the Seaport district. It is the expectation that the person in this role will work a hybrid schedule of 3 days per week (Tuesday, Wednesday, and Thursday) in the office and 2 days per week remotely.

About America's Test Kitchen

The mission of America's Test Kitchen (ATK) is to empower and inspire confidence, community, and creativity in the kitchen. Founded in 1992, the company is the leading multimedia cooking resource serving millions of fans with TV shows, magazines, cookbooks, a podcast, FAST channels, short-form video series, and the ATK All-Access subscription for digital content. Based in a state-of-the-art 15,000-square-foot test kitchen in Boston's Seaport District, ATK has earned the trust of home cooks and culinary experts alike thanks to its one-of-a-kind processes and best-in-class techniques.

We at America's Test Kitchen believe food media can be a powerful force for social change. We are passionate about building an inclusive workforce that represents many different cultures, backgrounds, abilities, identities, and perspectives.

We welcome your application.

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