Valet Operations Coordinator
4 days ago
We are looking for a highly skilled Customer Experience Director to join our team at Evolution Parking & Guest Services. The ideal candidate will have experience in managing teams, providing exceptional customer service, and ensuring a positive experience for guests.
Key Responsibilities:
- Oversee and coordinate all activities related to Valet operations.
- Provide excellent customer service and approach each guest in a professional manner.
- Recommend measures to improve performance, guest satisfaction, and increase efficiency.
- Perform Evolution and Forbes Standards training as required.
- Assist the Guest Service Manager perform the 'Daily Huddle' during all shifts.
- Authorize and manage break schedules and other shift options as required.
- Ensure standards of professionalism and cleanliness are always maintained.
- Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements.
- Provide feedback to Guest Service Manager for associate performance reviews and driving evaluations.
- Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
- Always ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
- Motivate and persuade team members to provide exceptional service.
- Assist Guest Services Manager monitor and enforce established dress code and hygiene guidelines, including being properly identified, are consistently applied, and followed.
- Prepare schedules and compile payroll data as requested by Guest Services Manager.
- Assist with processing deposit verifications and audit cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
- Conduct lot inspections and suggest functional improvements as requested by Guest Services Manager.
- Assist Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
Requirements
- Bachelor's Degree or equivalent experience required.
- 2+ years of management experience in a similar role.
- Experience with HRIS platforms, such as ADP.
- Valid US Driver's License.
- Excellent customer service and communication skills.
Estimated Salary:$65,000 - $85,000 per year, depending on experience.
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