Guest Experience Coordinator

3 weeks ago


Tampa, Florida, United States Evolution Parking & Guest Services Full time
Job Description

We are seeking a highly skilled Customer Service Operations Manager to join our team at Evolution Parking & Guest Services. The successful candidate will have a proven track record in customer service and valet operations, with experience in managing teams and ensuring exceptional guest experiences.

Key Responsibilities:

  • Oversee daily valet operations, including coordinating activities and ensuring efficient service delivery.
  • Develop and implement strategies to improve performance, guest satisfaction, and efficiency.
  • Ensure compliance with Evolution and Forbes Standards, performing training as required.
  • Manage break schedules and authorize shift options, ensuring adequate staffing meets operational requirements.
  • Maintain a clean and organized work environment, adhering to dress code and hygiene guidelines.
  • Prepare schedules and compile payroll data, as requested by the Guest Services Manager.
  • Conduct lot inspections and suggest functional improvements, driving quality assurance and management visibility.
  • Investigate claims promptly, providing support whether denied or approved.
  • Additional duties as assigned.

Requirements:

  • A minimum of 2 years of experience in a management position, preferably in valet parking.
  • Valid US driver's license and excellent technology proficiency.
  • Degree in Business Administration or related field, or relevant working experience.
  • Experience with HRIS platforms, such as ADP, and customer service skills.

Salary Estimate: $65,000 - $80,000 per annum, based on location and experience.



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