Valet Parking Service Representative
5 days ago
Parking Management Services, a rapidly growing company in the hospitality industry, specializes in providing exceptional valet parking services to 5-star hotels, resorts, hospitals, restaurants, and special events. We strive to build strong relationships with clients through the highest standards of customer service.
We are currently seeking a skilled Valet Parking Service Representative/Luggage and Vehicle Coordinator to join our team As a key member of our guest services team, you will be responsible for creating a positive first impression and ensuring a seamless outstanding experience for our guests. This role involves providing excellent customer service and safely and efficiently managing valet parking services, including greeting guests, assisting with luggage, and coordinating vehicle retrieval.
Key Responsibilities:
- Greet guests warmly and professionally upon arrival, assist with check-in and check-out processes, and provide information about hotel amenities.
- Safely handle guests' luggage, transporting it to and from rooms promptly, and offer assistance with carrying luggage while providing information about room features.
- Collaborate with the valet parking team to ensure smooth and efficient parking and retrieval process for guests' vehicles, drive and park vehicles safely, adhering to company and safety standards.
- Provide information about hotel facilities, services, and local attractions, respond to guest inquiries and requests promptly and professionally.
- Minimum 18 years of age, customer service experience required.
- Valid driver's license, ability to pass background checks and motor vehicle record (MVR) checks.
- Capability to run, retrieve vehicles, and lift luggage up to 50 pounds, preferred ability to drive a standard (stick-shift) vehicle.
- Customer-focused mindset with a commitment to providing exceptional service, physical ability to lift and transport luggage, stand for extended periods, and work outdoors.
- Flexibility to work varied shifts, including weekends and holidays.
Benefits that Matter:
- Opportunities for professional development and advancement within the company, growth opportunities within the company.
- Flexible schedules to accommodate your lifestyle, comprehensive training programs and ongoing support.
- Referral Incentive Program, exciting lifestyle benefits, rewards, and recognition, employee discounts on accommodations, dining, and other services.
- Daily cash and digital tips for tipped positions, employee uniforms for hourly field positions.
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