Customer Service Operations Manager
5 days ago
The ideal candidate for this role will have a strong background in customer service and valet operations, with experience in managing teams and ensuring exceptional guest experiences.
Key Responsibilities:
- Assist the Guest Services Manager in overseeing daily valet operations, including coordinating activities and ensuring efficient service delivery.
- Proactively approach and greet customers, providing friendly and professional assistance to ensure a positive experience.
- Recommend measures to improve performance, guest satisfaction, and efficiency, while maintaining high standards of quality, reliability, and safety.
- Perform training as required, ensuring staff are equipped to deliver Evolution and Forbes Standards.
- Collaborate with the Guest Services Manager to conduct 'Daily Huddles' and monitor team performance.
- Authorize break schedules and manage shift options, ensuring adequate staffing meets operational requirements.
- Maintain a clean and organized work environment, adhering to dress code and hygiene guidelines.
- Prepare schedules and compile payroll data, as requested by the Guest Services Manager.
- Conduct lot inspections and suggest functional improvements, driving quality assurance and management visibility.
- Investigate claims promptly, providing support whether denied or approved.
- Additional duties as assigned.
Requirements:
- A minimum of 2 years of experience in a management position, preferably in valet parking.
- Valid US driver's license and excellent technology proficiency.
- Degree in Business Administration or related field, or relevant working experience.
- Experience with HRIS platforms, such as ADP, and customer service skills.
Salary Estimate: $55,000 - $65,000 per annum, based on location and experience.
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