Valet Services Team Lead

3 weeks ago


Tampa, Florida, United States Evolution Parking & Guest Services Full time
About the Role

This is an exciting opportunity for a motivated individual to join our team as a Guest Experience Coordinator. The successful candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.

Responsibilities:

  • Coordinate all activities related to valet operations, under the guidance of the Guest Services Manager.
  • Provide exceptional customer service, ensuring each guest receives outstanding service.
  • Ensure compliance with Evolution and Forbes Standards, performing training as required.
  • Assist with monitoring and enforcing established dress code and hygiene guidelines.
  • Prepare schedules and compile payroll data, as requested by the Guest Services Manager.
  • Conduct lot inspections and suggest functional improvements, driving quality assurance.
  • Support the Guest Services Manager in prompt investigation of claims.
  • Other duties as assigned.

Requirements:

  • Minimum 2 years of experience in valet parking, preferably in a management role.
  • Valid US driver's license and excellent technology proficiency.
  • Degree in Business Administration or related field, or relevant working experience.
  • Experience with HRIS platforms, such as ADP, and customer service skills.

Salary Estimate: $60,000 - $75,000 per annum, based on location and experience.



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