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French Language Customer Support Specialist

2 months ago

Oklahoma City, Oklahoma, United States Teleflora Full time
Job Description

Company Overview

Teleflora is a leading flower delivery service with a nationwide network of florists. We provide innovative marketing, education, and technology to our member florists, enabling them to create beautiful bouquets with keepsake vases delivered to customers' doors.

Job Summary

We are seeking a Bilingual Customer Service Representative to act as the frontline contact for our florists. The successful candidate will be fluent in French and English, with strong written and oral communication skills. The role involves processing customer requests, answering calls, and providing exceptional customer service.

Key Responsibilities

  • Answer customer calls and respond to inquiries in a timely and professional manner
  • Process customer requests, including billing calls and confirming floral orders
  • Provide exceptional customer service, reinforcing Teleflora's commitment to superior service
  • Assist customers with their questions, requests, and problems
  • Perform other duties as needed

Requirements

  • Fluent in French and English
  • Strong written and oral communication skills
  • Ability to make decisions with little direction
  • Strong attention to detail
  • 1-2 years Customer Service/Call Center experience
  • Basic math skills
  • Ability to speak clearly in a well-modulated voice using good diction
  • Typing 25 WPM/ net minimum
  • Knowledgeable in basic computer skills

Working Conditions

  • Must be able to work extended hours (overtime as requested) to meet company deadlines
  • Flexibility. Shift requirements may change based on department needs and company programs
  • Holiday time off may be limited due to increased order volume

Benefits

  • Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
  • Opportunities for development and internal mobility
  • Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
  • Companywide problem solving and continuous improvement training
  • Wonderful Giving - allowing you to donate company money to a cause of your choice
  • Company focus on wellness and health