Customer Service Expert
5 days ago
At Advance Financial, we're committed to providing exceptional customer experiences. As a Cash Handling Customer Service Representative, you'll play a vital role in assisting customers with loan applications, ensuring seamless transactions, and delivering top-notch support.
What You'll Do:
- Assist customers with loan applications from start to finish
- Welcome customers and provide personalized support
- Work collaboratively with team leads to meet and exceed monthly goals
- Utilize company best practices to deliver consistent, amazing customer service
- Reconcile cash drawers accurately and manage finances effectively
- BUILD strong relationships with customers and teammates
- PARTICIPATE in ongoing learning and development
- Complete additional responsibilities assigned by management
We're looking for individuals with:
- A High School Diploma or equivalent
- Phone Customer Service experience (preferred)
- A Dedication to helping others
- Experience in service-related fields (cash handling experience preferred)
- A willingness to work in an environment where performance is measured and judged
- Reliable transportation for traveling to various locations
- An understanding of the demands of working in a retail environment
- Excellent sales skills focused on growing the company
- Observation and judgment skills
- A commitment to staying coachable
- Computer proficiency
We offer a competitive compensation package, including:
- $16-$24 per hour
- A $500 Sign-on Bonus paid after 90 days of employment
- Generous PTO and paid time off to volunteer
- Paid parental leave
- 100% company-paid health insurance
- A 401k plan with a 5% company match
- A Student Loan Repayment Plan
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