Customer Service Expert
3 weeks ago
Customer Service Expert
About MEDHOST:MEDHOST is a leading provider of application support services. We seek a highly skilled Customer Service Expert to join our team and provide exceptional support to our clients.
Salary and Benefits:We offer a competitive salary range of $65,000 - $80,000 per annum, depending on experience, plus excellent benefits including medical, dental, and vision insurance, 401(k) plan, and paid time off.
Job Description:The Customer Service Expert will be responsible for providing high-quality support to our clients, responding to their inquiries and resolving technical issues in a timely and professional manner. The ideal candidate will have strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.
- Provide exceptional customer service via phone, email, and chat.
- Analyze and resolve complex technical issues.
- Collaborate with internal teams to resolve client issues.
To be successful in this role, you will need:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- At least 2 years of experience in a similar role.
- Strong knowledge of API and web services technologies.
- Excellent analytical, research, and problem-solving skills.
In addition to the salary and benefits mentioned above, we also offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A recognition and reward program for outstanding performance.
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