HVAC Service Professional

1 day ago


Nashville, Tennessee, United States Service Experts Full time
Service Experts Customer Service Specialist

We are seeking a highly skilled and customer-focused HVAC Service Professional to join our team at Service Experts. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers through various communication channels.

Job Summary:
  • Handle customer inquiries, complaints, and billing issues with the highest degree of courtesy and professionalism.
  • Assist in day-to-day operations of the center, including answering incoming calls, resolving customer concerns, and maintaining accurate customer records.
Key Responsibilities:
  • Answer incoming phone calls from customers and assist or route calls to the appropriate person.
  • Maintain good customer relations and ensure that all calls meet Service Experts' standards.
  • Resolve customer concerns, complaints, and questions by phone, email, or chat.
Qualifications:
  • High school diploma or equivalent with 1 year of experience working in customer service or a customer-facing environment.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to multitask and work effectively in a fast-paced environment.
Benefits:
  • Estimated annual salary: $45,000 - $60,000.
  • Generous PTO package, including 20 paid days off within the first year and 25 paid days off after the second year.
  • No layoffs during slow seasons due to our extensive customer base.


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