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Operations Manager

2 months ago

Washington, United States Glosslab Inc Full time

Job Summary:

Glosslab Inc is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and overseeing the day-to-day operations of our salon, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:

  • Leadership and Management: Foster a positive and inclusive work environment, leading by example and empowering team members to achieve their full potential.
  • Client Experience: Oversee the delivery of exceptional client experiences, ensuring all members and clients receive a consistent and elevated experience.
  • Business Growth: Drive new membership and retention by executing the steps of service, ensuring strong onboarding, and educating non-members about the benefits of membership.
  • Scheduling and Labor Management: Manage daily productivity, optimize labor costs, and drive top-line sales by adjusting staff start and end times, accurate time-keeping, and scheduling.
  • Inventory and Supply Management: Monitor and manage weekly consumption of back-of-house goods, ensuring all supplies are available for use.
  • Financial Management: Own and achieve store P&L budgets, exceeding top-line revenue goals and remaining under budget for labor costs, supply costs, and other controllable operating expenses.

Requirements:

  • Proven experience in a management or leadership role, preferably in the beauty or retail industry.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Strong business acumen, with the ability to analyze metrics and drive business growth.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.