Overnight Guest Service Agent

6 days ago


Hartford, Connecticut, United States Holiday Inn Hartford-Marshall Payroll Services Full time
Guest Experience Specialist

We are recruiting a skilled Overnight Guest Service Agent to join our team at Holiday Inn Hartford-Marshall Payroll Services. This critical role involves delivering exceptional guest experiences and ensuring the efficient operation of our front desk during late-night hours.

The ideal candidate will possess excellent communication and problem-solving skills, with experience in hotel operations and proficiency in hotel reservations software.

This part-time position comes with a competitive hourly rate of $16.00, along with a comprehensive benefits package including 401(k), health insurance, paid time off, medical/dental/vision insurance, and more.

Main Responsibilities:

  • Provide exceptional guest service and resolve issues promptly
  • Manage front desk activity during late-night hours
  • Balance accounts from the day shift and perform other administrative tasks

Requirements:

  • Previous hotel experience required
  • Excellent communication and problem-solving skills
  • Ability to work independently and make sound decisions

Work Schedule:

8 hour shifts, night shifts, and occasional weekends as needed.



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