Technical Support Specialist
2 days ago
We are seeking a skilled Help Desk Support professional to join our team at TEKsystems. As a Help Desk Support, you will be responsible for providing technical assistance and support to internal employees via inbound phone calls.
Key Responsibilities:
- Provide technical support and troubleshooting for various software and hardware issues
- Manage a ticketing queue and prioritize tasks to ensure timely resolution of issues
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of internal tools and systems
Requirements:
- 1-2 years of experience in a help desk or technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Reliable internet connection and a quiet work-from-home environment
What We Offer:
- Opportunity to work with a leading IT services company
- Competitive salary and benefits package
- Professional development and growth opportunities
Location: Remote, with a requirement to sit in Phoenix, Dallas, or Des Moines markets.
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