Technical Support Specialist

2 days ago


Des Moines, Iowa, United States TEKsystems Full time
Job Title: Help Desk Support

We are seeking a skilled Help Desk Support professional to join our team at TEKsystems. As a Help Desk Support, you will be responsible for providing technical assistance and support to internal employees via inbound phone calls.

Key Responsibilities:

  • Provide technical support and troubleshooting for various software and hardware issues
  • Manage a ticketing queue and prioritize tasks to ensure timely resolution of issues
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of internal tools and systems

Requirements:

  • 1-2 years of experience in a help desk or technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Reliable internet connection and a quiet work-from-home environment

What We Offer:

  • Opportunity to work with a leading IT services company
  • Competitive salary and benefits package
  • Professional development and growth opportunities

Location: Remote, with a requirement to sit in Phoenix, Dallas, or Des Moines markets.



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