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Executive Director of Operations

2 months ago

East Brunswick, New Jersey, United States Retro Fitness Full time

Job Summary:

The General Manager will be responsible for overseeing the daily operations of a Retro Fitness gym, ensuring that members receive the highest quality of service and facilities. This role will lead, motivate, and manage a team of employees, achieving financial targets and maintaining a professional and welcoming atmosphere.

Key Responsibilities:

  • Operations:
    • Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, and Information Technology.
    • Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
    • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to members and employees.
    • Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
  • Personal Training:
    • Achieve desired personal training revenue, Set/Show/Close, and session burn goals.
    • Facilitate integration of Personal Training services into point-of-sale presentations to maximize the number of fitness assessments scheduled and packages sold.
    • Oversee PT manager in ensuring all components of departmental objectives are satisfied.
  • Membership and Revenue Growth:
    • Monitor flagged check-ins to increase revenue and reduce collections.
    • Ensure ongoing prospecting and generation of new prospective members.
    • Ensure that the staff has a high level of knowledge about the club's programs, facilities, and equipment.
    • Hold daily, weekly, and monthly meetings to train staff and maintain a high-performing team.

About Retro Fitness:

Retro Fitness is a fitness center chain with over 120 gyms open or under development across the US. We offer a variety of fitness experiences under one roof, including traditional strength and cardio options, personalized training programs, and amenities such as our Retro Blends Smoothie Bar.

Requirements:

  • 4-year college degree preferred or related business experience.
  • 3-5+ years management experience required.
  • Strong organizational skills.
  • Strong leadership skills.