American Girl New York Retail Sales Lead

4 weeks ago


New York, New York, United States Mattel, Inc Subsidiaries Full time
Job Title: American Girl New York Retail Sales Lead

Join our team as a Retail Sales Lead for American Girl New York, where you will play a key role in driving sales and delivering exceptional customer service. As a leader in our retail store, you will be responsible for managing daily operations, providing coaching and guidance to sales associates, and ensuring a high level of customer satisfaction.

Key Responsibilities:
  • Support the retail sales manager in all business functions, including merchandise management, business analysis, and staff development.
  • Execute supervisory duties, including floor presentation visual standards, coaching and motivating staff, monitoring business and stock levels in the department, and communicating with management.
  • Lead by example by delivering exceptional and engaging customer service to ensure an excellent guest experience.
  • Fulfill responsibilities of the Manager on Duty by overseeing the sales floor and solving customer service concerns as they arise.
Requirements:
  • Demonstrated ability to work with a broad and diverse workforce.
  • A strong customer service background, with lead/supervisory experience preferred.
  • Excellent communication (both verbal and written) and organizational skills are essential.
  • Must enjoy children and possess a warm and friendly demeanor.
  • Well-developed computer skills essential; must be a skilled user of Microsoft Excel, Outlook, and Word.
  • Ability to work a flexible schedule including nights, weekends, and holidays.
About American Girl:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. We create innovative products and experiences that inspire, entertain, and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, and more.



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