Hotel Operations Manager

6 days ago


Norwood, Massachusetts, United States Marriott Full time
Job Summary

We are seeking a dynamic and passionate General Manager to lead our 105-room Four Points by Sheraton Hotel in Eastham, MA, Cape Cod. As a key member of our team, you will be responsible for managing daily hotel operations and providing overall leadership in our continuing effort to deliver outstanding guest service and financial profitability.

Key Responsibilities
  • Lead, direct, and manage all hotel operations, including budgeting, forecasting, strategic planning, and sales and marketing initiatives.
  • Oversee service quality, operational efficiency, guest satisfaction, brand standard compliance, and service and financial measurements.
  • Recruit, interview, and train team members, and oversee their performance and development.
  • Monitor and develop team member performance, particularly the executive team and department heads.
  • Ensure guest and team member satisfaction, and serve as the primary liaison to JNR corporate office.
Requirements
  • Previous Franchised Hotel General Management experience is mandatory.
  • Previous experience working in a Marriott or Starwood branded hotel is preferred.
  • Must have excellent working knowledge of various Marriott/Starwood systems and processes.

We offer a competitive salary, benefits, and an excellent incentive plan. If you are a motivated and experienced leader, we encourage you to apply for this exciting opportunity.



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