Assistant General Manager

2 weeks ago

Norwood, Massachusetts, United States Arbor Lodging Full time
Job Title: Assistant General Manager

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients.

Job Summary:

The Assistant General Manager manages the functional areas of guest registration, night audits, guest reservations, housekeeping/laundry, and food/beverage areas to guarantee guest and associate satisfaction – and maximize hotel profitability.

Key Responsibilities:
  • Manage financial components of operations
  • Assist General Manager in day-to-day operations of the hotel
  • Maximize financial performance and upholds quality standards of F&B and Rooms departments
  • Maximize room revenue by anticipating market shifts, developing, and monitoring annual business and marketing plans, and participating in property sales and marketing efforts
  • Assist with the development of a business plan and a budget that defines operational goals and profitability objectives
  • Build relationships with guests and monitors satisfaction levels
  • Coordinates capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage, or deterioration
  • Manage and monitors the property P provides detailed explanations for P&L and forecasts variances. Aligns and drives all aspects of hotel performance towards the attainment of budgeted Revenue, RevPAR Index, House Profit, Flow Through, Guest Satisfaction Scores and Quality Assurance scores
  • Understands and applies accounting principles (e.g., accruals, prepaids, balancing daily reports, GL coding, etc.) and ensures these are understood and applied correctly by the property Controller
  • Assists with selection, training, counseling, and motivating hourly associates
  • Assists in monitoring the expenses of each departmental budget with the exception of the Sales Department and Maintenance Department
  • Participates in the development of the hotel expense budget
  • Assists hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel's room occupancy, average daily rate, and RevPAR objectives are met
  • Balances Hotel books at the end of each period. Prepares audit reports for the end of period. Sends End of Period reports to Corporate on the due date of each new period
  • Works with individual vendors - making sure services and invoices match; getting the best price for supplies
  • Assists in the maintenance of the key control program that is already in place
  • Ensures the security needs of the property and guests are met
  • Ensures effective departmental communication and information systems through logs, department meetings, and hotel meetings
  • The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands
Requirements:
  • Be a leader and role model to all associates
  • Degree required – minimum 2-year degree
  • Experience in similar leadership role required
  • Ensure goals are met for all guest service-related measures
  • Maintains Market Share: Hotel at natural rank or higher
  • Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems
  • Ability to lift up to 40 lbs. with or without reasonable accommodation
  • Ability to bend, reach, or lift as is required in this position.
Benefits:
  • Competitive salary
  • Annual review with increase potential
  • 401k program with company match
  • Additional benefits may be available
Arbor's Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

  • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
  • Lead with Heart - Be kind, passionate and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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