Retail Store Director
2 days ago
This role contributes to Sun Tan City's success by leading a team to create and maintain an exceptional client experience. The Salon Director is responsible for supervising and directing the workforce, ensuring client satisfaction, and monitoring staff performance. The ideal candidate will have management and sales experience, strong leadership skills, and the ability to manage effectively in a fast-paced environment.
Key Responsibilities- Develop and coach employees to provide outstanding client experiences
- Follow up promptly on client concerns and issues
- Set a positive example and maintain a calm demeanor during high-volume periods
- Hold team members accountable for delivering exceptional client service
- Drive company metrics by developing action plans and implementing company programs
- Manage with integrity and honesty, promoting the culture, values, and mission of Sun Tan City
- Plan, identify, communicate, and delegate responsibilities to team members to ensure smooth operations
- Directly responsible for the cleanliness, maintenance, sanitation, and organization of the salon
- Manage salon staffing levels to ensure employee development and meet operational requirements
- College education preferred, but not required
- Management and/or sales experience required
- Basic computer skills, including proficiency in Word, Excel, and Outlook
- Ability to manage effectively in a fast-paced environment, handling multiple situations simultaneously
- Strong knowledge of client service techniques and operational practices
- Strong problem-solving and organizational/planning skills
- Strong leadership skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures
- Team building skills and ability to prioritize and delegate
- Ability to stand and walk for long periods of time
- Ability to bend at the waist to clean tanning equipment
- Ability to lift or assist in lifting items and heavy boxes
- Ability to bend down to pick up trash, towels, etc. from the floors
- Ability to perform salon cleaning functions, including dusting, sweeping, mopping, scrubbing, etc.
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