Customer Service Ambassador
5 days ago
We are seeking a highly skilled and dedicated Customer Service Representative to join our team at AlphaGraphics. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs and requirements are met.
Key Responsibilities:- Establish and maintain positive relationships with customers through effective communication and problem-solving skills.
- Convey our expertise in products and services to customers, providing them with the information they need to make informed decisions.
- Serve as an external key educator to our community and customers, promoting our products and services.
- Communicate customer requirements to our support team in accordance with company policies and procedures.
- Confer with customers to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Attract potential customers by answering product and service questions and suggesting information about other products and services.
- Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
- Ability to effectively build relationships with customers and teammates.
- Strong written and verbal communication skills.
- Desire to continuously look for ways to help people.
- Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
We pride ourselves on our guiding principles:
- Our dedication to quality is evident in all we do.
- We build the solutions so our clients can conquer their objectives.
- Providing value is more important than closing a sale.
- We supply the fuel for you to step-up your communication game.
- With us, you always get more than you expected.
We invite everyone to apply.
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