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Business Operations Specialist

2 months ago

Jacksonville Florida, United States Actalent Full time
About the Role

We are seeking a highly skilled Business Operations Specialist to join our team at Actalent. As a key member of our operations team, you will be responsible for ensuring the highest level of customer service to external customers and internal stakeholders.

Key Responsibilities
  • Manage customer accounts, including invoicing, collections, and adjustments
  • Manage total accounts receivable with an aging in excess of $3.5M
  • Audit account-specific reports to ensure accurate billing and client-specific information
  • Support liaison between field offices and other corporate departments
  • Responsible for gathering data to assist management with account-specific decisions
  • Review Agreement amendments and modifications to ensure correct customer support and billing
  • Assist with fulfillment of contract deliverables, billing, and cash collections
  • Detailed knowledge of Statement of Work (SOW) contracts and purchase order terms and conditions
  • Onboard new clients and manage client-specific billing arrangements
  • Utilize internal tools and customer tools to support client requirements
  • Establish and maintain client documentation files
  • Review and follow up on audit results to ensure data integrity and compliance
  • Confirm assigned projects are closed out, accurate, and complete
  • Oversee data governance of systems to ensure accurate reporting
Requirements
  • College degree or 2-3 years of relevant experience
  • Proficient in Microsoft Office (Excel and Word required)
  • Strong organizational and analytical abilities
  • Strong communication skills and work ethic
  • Goal-driven with problem-solving skills
  • Ability to work independently and as a team player
About Actalent

Actalent is a global leader in talent solutions, with a network of almost 30,000 engineering and sciences consultants and over 4,500 clients across the U.S., Canada, Asia, and Europe. We give clients access to specialized experts that drive scale, innovation, and speed to market, supporting engineering and science initiatives that advance how companies serve the world.

Our Culture

The Actalent experience is one of high standards for professional and personal growth, integrity, and inclusivity. We value diversity, equity, and inclusion, and strive to create a workplace where everyone can be their authentic selves.

Our Commitment

Actalent is an equal opportunity employer, committed to fostering an inclusive and safe workplace where everyone can thrive. We offer a range of employee resource groups to support our colleagues in being their authentic selves and give everyone opportunities for allyship.