Field Operations Supervisor

1 week ago


Merrillville, Indiana, United States Ursitti Enterprises LLC Full time
Job Summary

Ursitti Enterprises LLC is seeking a highly skilled and experienced Field Supervisor to lead and motivate a team of technicians to meet productivity targets, ensure quality control and safety compliance, and maintain proper truck equipment and supplies.

Key Responsibilities
  • Lead and motivate the field team to meet productivity targets, including holding daily huddles with assigned technicians.
  • Conduct regular job site visits to ensure quality control, safety compliance, and proper truck equipment and supplies.
  • Work with the Production Coordinator to revise schedules and communicate daily with the Field Supervisor on department needs.
  • Train and coach technicians on policies, procedures, and best practices to improve sales and safety.
  • Monitor job performance and provide feedback for improvement.
  • Schedule and coordinate work assignments based on customer demand and technician availability.
  • Resolve customer complaints and issues during jobs.
  • Maintain accurate job progress, material, and labor records.
  • Report regularly to the Field Supervisor on team performance, job status, resource needs, and vehicle inspections.
  • Verify truck equipment and supplies through vehicle load and appearance inspections.
  • Ensure compliance with safety policies, standards, and OSHA requirements by conducting regular safety audits.
  • Identify opportunities to upsell and cross-sell additional services to customers to improve sales and customer satisfaction.
  • Implement and enforce company policies and procedures, with a focus on safety and efficiency.
  • Participate in weekly and bi-weekly meetings with management to review departmental needs, progress, and improvement opportunities.
  • Provide performance coaching and regular reviews to assigned technicians, with an emphasis on development and improvement.
  • Fill in for technicians as needed, based on schedule availability and taking into account any call-offs, vacations, or other absences.
Requirements
  • Excellent written, verbal, and negotiation skills.
  • Ability to multi-task, prioritize, and delegate tasks and duties to technician staff in a complex environment.
  • Effective project management and time management skills.
  • Proactively assist team members, managers, and technicians.
  • Ability to effectively problem-solve by analyzing situations and applying creative and timely solutions.
  • Accountability, collaboration, and instilling trust.
  • Adaptable to a fast-paced, shifting work environment.
  • Detail-oriented and attention to detail.


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