Engagement Manager
2 weeks ago
LA Family Housing is seeking a highly skilled Engagement Manager to join our team. As a key member of our Programs team, you will be responsible for supervising direct service teams, managing service delivery, and overseeing referrals and enrollments.
Key Responsibilities:- Manage and oversee the Coordinated Entry System (CES) referral, triage, and assessment functions.
- Supervise, support, and coach teams to use effective clinical skills and best practices with vulnerable populations.
- Review and respond to participant concerns, incidents, and facilitate crisis intervention and crisis resolution strategies.
- Collaborate with program managers and LAFH teams to support effective service delivery and team dynamics.
- Maintain effective systems of tracking program functions and outcomes, ensuring equitable and fair access to programs and referral pathways.
- Oversee the preparation of program participant files and ensure agency quality control and contractual compliance.
- Monitor staff completion of required documentation and outcomes.
- Work closely with the Data and Performance Management department to prepare monthly, quarterly, and annual reports for program(s) and contracting agencies.
- Attend regular staff and agency meetings, representing the agency/program in community meetings, and to potential donors and volunteers.
- Minimum of two (2) years of social service experience.
- Minimum of one (1) year of relevant management experience.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
LA Family Housing is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.
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Engagement Manager
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Engagement Manager
3 weeks ago
Los Angeles, California, United States LA Family Housing Full timeJob Title: Engagement ManagerLA Family Housing is seeking a highly skilled Engagement Manager to join our team. As an Engagement Manager, you will be responsible for supervising direct service teams, managing service delivery, overseeing referrals and enrollments, and ensuring program compliance and utilization.Key Responsibilities:Manage and oversee the...
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Engagement Manager
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