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PetSmart Customer Engagement Manager
2 months ago
PetSmart is a leading pet retailer with a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in driving sales growth and customer satisfaction in our stores.
About Your RoleIn this role, you will be responsible for leading a team of retail and pet care associates to deliver a safe, clean, and fun environment for our pets and pet parents. You will set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores.
You will lead a team of passionate associates who are dedicated to providing exceptional customer service and driving sales growth. You will be responsible for:
- Pet Parent Engagement: You will create a personalized shopping experience for our customers, ensuring they feel valued and supported.
- Associate Leadership: You will lead a team of retail and pet care associates, providing guidance and support to ensure they have the skills and knowledge to deliver exceptional customer service.
- Overall Retail Initiatives: You will work closely with our store leadership team to drive sales growth and customer satisfaction, ensuring our stores are always stocked with the right products and services.
PetSmart offers a range of career opportunities for our leaders, from store management to district leadership. As a Customer Engagement Manager, you will have the opportunity to:
- Develop your leadership skills and experience in a fast-paced retail environment.
- Work closely with our store leadership team to drive sales growth and customer satisfaction.
- Take on new challenges and opportunities as our company continues to grow and evolve.
At PetSmart, we are passionate about delivering exceptional customer experiences and creating a fun and engaging work environment. As a Customer Engagement Manager, you will be part of a dynamic team that is dedicated to making a difference in the lives of pets and their owners.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are passionate about delivering exceptional customer experiences and leading a team of passionate associates, we encourage you to apply for this exciting opportunity.
