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Social Media Engagement Manager
2 months ago
Viking is seeking a highly skilled Social Community Engagement Lead to join our team in Woodland Hills, CA. This is a hybrid work schedule up to 3 days per week.
Key Responsibilities- Maintain day-to-day social listening and community engagement operations to ensure quality outputs and team efficiency
- Alert cross-functional partners of emerging and ongoing issues, providing status updates and insights
- Partner with Manager to identify, develop and implement process improvements and community building strategies in owned and partner-led channels
- Leverage social tools to monitor and analyze conversations and create recurring and ad hoc reports that surface actionable insights within the organization
- Manage and own the performance and development of direct reports in the execution of key responsibilities according to objectives, priorities, and deadlines
- Identify innovative ways for team to contribute to business outcomes, presents proposals to Manager, actively pushes for improvement, and monitors progress towards the team's growth of impact
- Partners with Manager to manage library of template responses, library of topic tags/labels, and inbound categorization/prioritization within tools (Khoros and Talkwalker)
- 3+ years managing and moderating social communities to safeguard brand reputation, manage crises, surface social intelligence insights, provide customer care across channels such as Facebook, YouTube, Instagram, X, LinkedIn, and Threads
- 1+ years managing and developing direct reports
- Deep knowledge of social platform features, algorithms, and best practices for engagement for organic social media strategy
- Experience managing internal communications during crisis events
- Experience using social media management tools for social listening, community care and insights (Khoros, Talkwalker preferred)
- Experience speaking on behalf of brands in response to social audience engagements
- Strong time management, organizational, and prioritization skills
- Ability to manage multiple projects simultaneously and pivot when needed
- Excellent verbal, written, and communication skills
- Writing and copyediting skills for consumer engagement communications
- Excellent technical writing and copyediting skills for internal communications with leadership and brand-appropriate consumer engagement
- Skilled at translating social engagement trends to brand-appropriate community building opportunities
Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person.
Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.
