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Slot Operations Supervisor

2 months ago

Tampa, Florida, United States Seminole Gaming Full time
Job Overview

Position Summary

At Seminole Gaming, we are committed to providing an engaging and enjoyable work environment. As a premier entertainment venue, we offer a dynamic atmosphere where your contributions will be valued. Our establishment features a variety of gaming options, including high-stakes table games and an extensive selection of slot machines, all designed to provide an exceptional experience for our guests.

Our Service Philosophy:

We prioritize our Guests' experiences, ensuring that every interaction reflects our dedication to outstanding service. Our team is focused on delivering the highest level of hospitality, and we strive to create a supportive environment for our employees with competitive benefits and a positive workplace culture.

Benefits and Advantages:

We offer a comprehensive benefits package that includes Medical, Dental, Vision, and Life Insurance, along with a 401K plan, Paid Time Off, and opportunities for annual bonuses. For a complete overview of our benefits, please refer to our official resources.

Professional Appearance:

Maintaining a professional appearance is essential in creating a positive impression. We have specific guidelines regarding personal appearance, including restrictions on unnatural hair colors, visible tattoos, and facial piercings. These guidelines ensure that our staff presents a polished image to our Guests.

Key Responsibilities

  • Oversee the operation of slot machines and manage the performance of slot floor staff during assigned shifts, ensuring compliance with departmental policies and procedures.
  • Organize daily operations, including employee assignments and break schedules, to maintain optimal staffing levels.
  • Ensure exceptional guest service and satisfaction by supervising the assigned area in accordance with policies and gaming regulations.
  • Provide coaching and performance evaluations for staff, fostering a fair and equitable work environment.
  • Respond to guest service requests and ensure timely assistance from slot floor staff.
  • Verify slot payouts and maintain machine functionality to meet revenue goals, coordinating with maintenance for repairs as needed.
  • Act as an ambassador for the property, promoting positive guest experiences and collaborating with other departments to address inquiries.
  • Encourage positive employee relations and maintain open communication with the Slot Shift Manager regarding operational updates and staff concerns.
  • Monitor gaming activities to ensure compliance and safeguard against theft, maintaining the integrity of casino property.
  • Promote departmental and property-wide initiatives and maintain a clean, safe work environment.
  • Collaborate with other shifts and departments to ensure seamless operations.
  • Perform additional duties as assigned by management.

Qualifications

  • A high school diploma or GED is required.
  • At least six months of supervisory or dual-rate experience in slot operations is essential.
  • A combination of relevant slot experience and supervisory background may also be considered.
  • Ability to lead effectively in a fast-paced, goal-oriented environment.
  • Strong interpersonal skills and the ability to maintain confidentiality.
  • Knowledge of various slot machines, video poker, and keno is required.
  • Proficiency in PC-based software and a strong sense of business ethics are essential.
  • Flexibility to work various shifts and hours is necessary.

Work Environment:

  • Responsibilities are primarily performed on the casino floor, which is a fast-paced environment with exposure to noise and the general public.
  • Frequent standing, walking, and use of hands are required, along with the ability to lift up to 30 pounds.
  • Specific vision abilities include close, distance, color, and peripheral vision, as well as depth perception.

Native American Preference Policy:

Preference in hiring is given to members of the Seminole Tribe and other federally recognized Native American Tribes who meet job qualifications.

Employment Process:

Candidates must successfully complete a background check to obtain gaming licensure prior to employment. This may include credit checks, criminal background checks, and drug screenings.

Disclaimer
Management reserves the right to revise job responsibilities as necessary to meet operational needs.