Restaurant Operations Manager

2 days ago

Philadelphia, Pennsylvania, United States Dave & Buster Full time
Job Title: Assistant General Manager

Job Summary:
As an Assistant General Manager at Dave & Buster's, you will play a key role in driving business results and delivering an unparalleled guest experience. You will provide overall leadership, supervision, and direction on strategic initiatives and operating standards for selected FOH or BOH areas under the guidance of the General Manager.

Key Responsibilities:

People:
  • Hire, train, retain, and develop your team
  • Cultivate a strategic team environment that provides exceptional guest service while directing a specific area of the management team and ensuring all staff members perform at a consistently high level
  • Assure execution of staff training programs
  • Assure staffing levels and management coverage is appropriate to meet the needs of the business and maximize the customer experience
  • Lead and influence staff through effective motivation, leveraging individual strengths to ensure guest satisfaction and maximum productivity
  • Select and develop Certified Trainers for more responsibility or internal promotability into management program
  • Promote positive employee relations, including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process

Profits:
  • Optimize financial results (drive sales and control costs)
  • Analyze financial reports and develop action plans to grow revenue and control expenses in order to meet or exceed annual budgets for specific departments
  • Provide recommendations to GM on fiscal improvements
  • Maintain systems which insure overall fiscal responsibility for inventory, etc.

Sales:
  • Manages annual budget and business plan to meet targeted financial performance
  • Set department goals by period for individual area
  • Capitalizes business opportunities in the market area by executing Company marketing strategies to drive sales
  • Administers decisions around all store sales and performance incentive program

Guests:
  • Consistently meet the standard for the guest experience (quality of operations)
  • Deliver an unparalleled guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all out fun
  • Maintain a safe and secure environment for all D&B guests and staff
  • Continuously improves operational execution through attention to detail and adherence to D&B operating standards and philosophies

Requirements:
  • 3-5 years of experience as a restaurant manager
  • Brand Ambassador and Culture Champion
  • Demonstrated ability to achieve expected store financial results in areas of responsibility
  • Ability to enthusiastically interact with others
  • Adaptability, flexibility, general enthusiasm for the business
  • Excellent pace and energy, self-motivated
  • Strong communication skills; ability to write and verbally communicate in a clear and concise manner
  • Ability to establish working relationships with all employees, management, and vendors
  • Ability to maintain and project professionalism, internally and externally, at all times
  • Can create and communicate a vision for the store
  • Exercises good judgment in decision making
  • Flexible in approach; can readily adapt to business and team needs and changes
  • Excellent teaching and coaching skills
  • Holds self-accountable for high personal standards of conduct and professionalism
  • Respect for individuals (guest, vendors, and employees)
  • Appreciation of diversity (thought, ethnic, gender, etc.)
  • Innovative and strategic thinker. Capable of developing compelling culinary strategies
  • Strong statistical inclination, able to synthesize data into concise business tactics
  • Innate ability to inspire team
  • Positive Energy
  • LOVES Dave and Buster's

Working Environment:

Non typical Restaurant environment. We have great food, millions of dollars' worth of games, host the best Special Events and have thousands of people coming to have FUN
Dress to impress, we are business casual but with a tie
Our business is nights, weekends, and holidays and our Managers know that is our niche'

Equal Opportunity Employer:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member will regularly be required to: Work days, nights, and/or weekends as required. Work in noisy, fast-paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. Must have regular and predictable attendance. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. Compensation is from $75,000 USD to $90,000 USD per year

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