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Property Community Coordinator

2 months ago

Boulder, Colorado, United States Landmark Properties Full time
Job Overview:

The Community Coordinator plays a pivotal role in managing the daily operations and administration of the property. This position is accountable for achieving leasing objectives, overseeing revenue strategies, financial planning, and fostering resident and community relations. The ideal candidate will exhibit a professional demeanor, inspire the team through leadership, and adhere to the policies and procedures of Landmark Properties.

Reporting Structure: Reports to the Regional Director
Supervisory Responsibilities: On-Site Management Team

Key Responsibilities:
The following duties outline the responsibilities of the Community Coordinator and may be adjusted as community needs evolve.

Leasing & Marketing Strategies
  • Collaborate with the Leasing and Marketing Manager to devise marketing strategies aimed at achieving occupancy targets.
  • Generate weekly status updates and suggest modifications to pricing or leasing promotions.
  • Maintain comprehensive knowledge of the property and competing communities through ongoing market analysis.
  • Ensure prompt follow-up with all prospective residents.
  • Review and approve all resident Housing Contracts.
Administrative Duties
  • Safeguard the confidentiality of client, resident, and company information.
  • Coordinate all staff meetings and any necessary special or emergency gatherings.
  • Comprehend and comply with Fair Housing regulations.
  • Maintain a tidy and professional workspace.
  • Assist with corporate initiatives as required.
  • Assess the technology needs of the site and ensure compliance with the company's technology policies.
Financial Oversight
  • Lead the creation of the annual budget and business strategy for the property.
  • Manage the accounts receivable process and address property delinquency as necessary.
  • Supervise the accounts payable process.
  • Authorize property purchases and monitor expenditures.
  • Compile monthly variance reports and end-of-month reporting packages promptly.
  • Project quarterly income and expenses.
Team Management
  • Oversee staff, including recruitment, ongoing training, mentoring, and professional development.
  • Report on bi-weekly payroll, timesheet submissions, and employee records.
  • Conduct annual performance evaluations for staff.
Resident Relations
  • Recognize and exceed the needs and expectations of residents, prospective residents, clients, and vendors.
  • Maintain effective communication with residents, parents, and university representatives.
  • Distribute monthly newsletters and resident communications.
  • Foster a positive community atmosphere for residents and staff, encouraging participation in events and activities.
  • Assist in resolving resident conflicts by promoting respect for individual differences.
  • Develop and implement resident retention initiatives.
Facility Management
  • Execute a successful turnover plan.
  • Ensure staff utilizes the Facilities tool in Entrata for tracking, closing, and following up on service requests.
  • Guarantee timely completion of service requests by the maintenance team.
  • Regularly inspect the property to identify and address maintenance concerns.
  • Lead the maintenance team in conducting quarterly inspections of each unit.
  • Understand, communicate, and enforce community safety, emergency, and fire evacuation protocols, providing emergency response and resources.
Risk Management
  • Document and address resident behaviors that violate laws or community lease agreements.
  • Identify and mitigate safety and security risks.
  • Prepare and submit incident reports.
  • Manage emergency situations in collaboration with the corporate team.
Qualifications:
  • Bachelor's degree preferred; high school diploma required.
  • A minimum of 4 years of experience in various roles within a residential rental community.
  • At least 2 years of experience as a Community Coordinator with a proven track record of success.
  • Experience in student housing is highly preferred.
  • Demonstrated proficiency in all aspects of property management operations.
  • Strong financial, organizational, analytical, and decision-making abilities.
  • Proficient in internet, word processing, and spreadsheet applications.
  • Exceptional communication, management, and interpersonal skills.
  • Experience with Entrata is preferred.
Work Environment & Physical Requirements:
  • The characteristics of the work environment described are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • The employee may occasionally drive a vehicle or be subject to air travel for business purposes.
The compensation for this position is $70,000 annually, influenced by various factors including market conditions in the candidate's geographical area.

Landmark Properties is an equal opportunity employer, celebrating diversity and committed to fostering an inclusive environment for all employees.