Lead Retail Sales Technician

3 days ago


Charlotte, North Carolina, United States Asurion Full time
Unlock Your Potential as a Lead Retail Sales Technician

At Asurion, we're on a mission to eliminate the fears and frustrations associated with technology. As a Lead Retail Sales Technician, you'll play a critical role in helping our customers get the most out of their devices, appliances, and connections.

Key Responsibilities:
  • Perform repairs on all devices, enhancing customer experience with our 'serve, solve, and sell' method
  • Supervise, train, and coach tech experts to ensure exceptional service
  • Stand in as store manager when needed, maintaining service-level agreements and ensuring all work orders are addressed by end of day
  • Oversee buybacks, return material authorizations, and back-of-house operations, ensuring new processes and procedures are followed
  • Manage inventory, order supplies, and maintain safety standards
What We're Looking For:
  • 1+ years of customer service/retail sales experience
  • 6+ months of smartphone repair experience or equivalent
  • 1+ years of retail supervisory experience or equivalent (preferred)
  • High school diploma or GED (preferred)
  • Inventory supervisory experience, proficient in Microsoft Office with an emphasis on Excel
  • Effective verbal and written communication skills, customer service skills, and motivation to meet and exceed evolving key performance goals
Why Join Asurion?

We offer competitive hourly and incentive-based pay, generous medical, dental, and vision benefits, 401(K) retirement savings plan with employer match, paid time off, tuition reimbursement, and ongoing training to grow your skills.



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