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Sales Operations Director

2 months ago

Scottsdale, Arizona, United States Nextiva Full time
Unlock the Power of Sales Operations

Nextiva is seeking a highly skilled Sales Operations Director to drive the efficiency and effectiveness of our commercial sales team. As a key member of our leadership team, you will be responsible for developing and implementing scalable sales processes, ensuring alignment with business objectives, and leading key initiatives that support revenue growth.

Key Responsibilities:
  • Sales Process Optimization: Lead the development and implementation of streamlined sales processes tailored to our commercial sales team, identifying and addressing process bottlenecks, inefficiencies, and areas for improvement to enhance sales productivity.
  • Forecasting & Sales Cadence: Review deals in forecast for risk, likelihood to close, and help needed cross-functionally, supporting sales leaders using data reporting, applying judgment to ensure accurate forecasting and predictability.
  • Performance Management & Reporting: Develop and maintain comprehensive dashboards and reports to monitor commercial sales performance, including pipeline management, conversion rates, and sales cycle metrics, providing actionable insights to sales leadership based on data analysis and recommending strategies to improve sales outcomes.
  • Sales Technology & CRM Management: Ensure data integrity, accuracy, and consistency within our CRM system, training and supporting the commercial sales team in the effective use of sales tools and technologies.
  • Sales Strategy & Planning: Collaborate with sales leadership to develop and execute commercial sales strategies that align with our company's overall business objectives, participating in the annual planning process, including territory design, quota setting, and sales compensation plans.
  • Team Leadership & Collaboration: Lead and mentor a team of sales operations professionals, fostering a culture of excellence and continuous improvement, collaborating closely with Marketing, Finance, Product, and other departments to ensure alignment and support for commercial sales initiatives.
  • Process Improvement & Innovation: Continuously assess and improve sales operations processes, leveraging industry best practices and emerging technologies, driving initiatives that enhance the scalability of our commercial sales organization and support our company's growth objectives.
Requirements:
  • Bachelor's degree in Business, Marketing, Finance, or a related field; MBA or advanced degree preferred.
  • 5+ years of experience in sales operations, with a focus on commercial sales, including at least 2 years in a leadership role.
  • Proven track record of optimizing sales processes and driving sales performance improvements in a commercial sales environment.
  • Strong analytical skills, with the ability to leverage data to drive decision-making and process improvements.
  • Proficiency in CRM systems (e.g., Salesforce), sales analytics tools, and Excel.
  • Excellent leadership and team management skills, with the ability to mentor and develop a high-performing team.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.
  • Ability to manage multiple projects simultaneously and work in a fast-paced, dynamic environment.
  • Experience in leading cross-functional initiatives and driving change management efforts within a sales organization.
What We Offer:

Nextiva provides a comprehensive employee benefits package, including medical, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees, and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs, and loads of learning and development opportunities.

Join our team of innovators and change-makers at Nextiva, where we're redefining the future of business conversations. Apply today and be part of our journey to revolutionize the way businesses connect with their customers.