Director of IT Operations

2 days ago

Scottsdale, Arizona, United States Cardone Ventures Full time

Job Summary

The Director of IT Operations will oversee and manage the company's technology infrastructure and operations in partnership with internal teams and external Managed Service Providers (MSPs). This role requires a balance of strategic vision and operational excellence to support the firm's growth and maintain efficient, secure systems across all locations.

Key Responsibilities

  • Lead and manage IT operations, ensuring seamless service delivery across all company locations while overseeing the MSP to meet SLAs and business requirements.
  • Develop and implement an IT strategy that aligns with the firm's business goals, enabling scalable growth and enhancing technological capabilities.
  • Oversee vendor management, particularly with the Managed Service Provider (MSP), ensuring optimal performance, contract adherence, and cost-effective solutions.
  • Ensure robust cybersecurity measures, risk management, and regulatory compliance across all IT systems, in collaboration with the MSP.
  • Manage IT projects and initiatives, including infrastructure upgrades, office expansions, and technology integrations, ensuring they are delivered on time and within budget.
  • Monitor the performance of IT infrastructure and services, ensuring uptime, efficiency, and security while managing the IT budget to optimize resources and reduce costs.

Requirements

  • Bachelor's or Master's degree in Information Technology, Computer Science, or a related field.
  • 7+ years of experience in IT management, with a focus on infrastructure and operations across multi-location environments.
  • Proven track record of managing relationships with Managed Service Providers (MSPs) and overseeing IT service delivery.
  • Experience with cybersecurity, regulatory compliance, and risk management in IT systems.
  • Hands-on experience managing IT budgets, vendor contracts, and aligning IT strategies with business objectives.

What We Offer

  • Medical, dental, and vision for FT positions and their dependents
  • Vacation and sick time policy that increases based on tenure with the company
  • Three work from home days per month (4/month during June-August)
  • Employee Assistance Program through Guardian
  • 401k with Company match (estimated to launch in Q1 2025)
  • Pet Insurance through SPOT for your 10X pets
  • Competitive parental leave policy: 100% paid - 8 weeks for primary caregiver, and 4 weeks for secondary caregiver + 1 month remote for both
  • Employee wellness initiatives including a 100% paid for gym membership and access to discounts on local meal prep services
  • Professional Development through reimbursements for courses/certifications outside of CV, and a 10X Mentorship Program
  • Continued Education: we provide team members complete access to our range of educational resources valued at over $250,000 in areas such as Sales, Operations, People, Finance and Marketing
  • Uncapped Commission Potential: all of our team members have the opportunity to sell our Products/Services (and are trained on how to do so). We have several examples of non-sales team members earning well over $20,000 in annual commission

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer

Commitment to Diversity

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Cardone Ventures recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

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