Front Desk Representative

3 days ago


Basking Ridge, New Jersey, United States Pyramid Global Hospitality Full time
About the Role

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest experiences from arrival to departure, ensuring a seamless and memorable stay.

Key Responsibilities
  • Welcoming guests and resolving minor issues in a timely and professional manner
  • Registering guests in and out of the property, establishing and securing proper guest credit
  • Handling billing questions and inquiries with group and transient guests
  • Solving guest-related problems within scope of authority
  • Entering requests into the Primary Management system
  • Keeping and maintaining all Front Desk logs
  • Generating reports for Front Desk, Engineering, and Housekeeping
  • Performing all accounting duties, including posting charges, account settlements, and shift closing
  • Answering phones and relaying messages to guests and other conference center associates
  • Bringing mail, packages, and messages to guests as needed
  • Completing a daily shift audit and balancing all account settlements, charges, etc. to the property management system
  • Handling all cash transactions and maintaining a personal bank
Requirements

This position requires a minimum of six months of job-related experience. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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