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Front Desk Associate

1 month ago

Dry Ridge, Kentucky, United States Holiday Inn Express Dry Ridge Full time
Job Title: Front Desk Associate

Join our team at Holiday Inn Express Dry Ridge as a Front Desk Associate, where you will be responsible for providing exceptional customer service and ensuring a smooth guest experience.

Key Responsibilities:
  • Register guests and handle check-ins and check-outs in a friendly and efficient manner.
  • Manage front desk operations, including handling phone calls, responding to guest inquiries, and resolving issues in a timely and professional manner.
  • Prepare and distribute daily reports, including revenue printouts, charge and paid folios, and vouchers.
  • Balance transactions and maintain accurate records, including logbooks and other documentation.
  • Perform security walks and ensure that all areas of the hotel are locked and secured.
  • Train new Front Desk Associates and assist with onboarding processes.
  • Perform other duties as assigned, including helping coworkers in other areas of the hotel and maintaining a clean and organized work environment.
Requirements:
  • At least 1 year of progressive experience in a hotel or a related field.
  • High School diploma or equivalent required.
  • Must be able to work independently and with minimal supervision.
  • Must be able to problem solve and troubleshoot to resolve guest issues and respond to emergency situations.
  • Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing.
  • Must work well in stressful, high-pressure situations.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must be able to work in a self-managed environment.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
  • Must maintain composure and objectivity under pressure.
Work Environment:

The Front Desk Associate will work in a fast-paced, dynamic environment with frequent guest interactions. The ideal candidate will be able to multitask, prioritize tasks, and maintain a positive attitude in a high-pressure situation.

The Front Desk Associate will be required to stand and walk 50% of their workday, with occasional lifting and carrying of up to 45 lbs. The work environment is well-ventilated and indoors.