Arbuckle Coffee Representative
6 days ago
**Customer Service Opportunity at Arbuckle Coffee Roasters
Are you passionate about delivering exceptional customer experiences? Do you have a knack for resolving conflicts and finding solutions to customer issues? We're looking for a talented Customer Service Representative to join our team and help us build long-term relationships with our customers.
Main Duties:
- Provide world-class customer service through phone orders, email support, and online chat interactions
- Assist customers with subscription-related questions and resolve issues promptly
- Address customer complaints and find solutions to resolve issues
- Offer product recommendations and upsell opportunities to increase customer satisfaction
- Collaborate with colleagues to achieve sales targets and improve customer satisfaction
About Our Ideal Candidate
We're looking for someone who shares our passion for delivering exceptional customer experiences and has:
- A natural ability to connect with customers and build relationships
- Excellent communication and problem-solving skills
- Experience working in an ecommerce environment, preferably with Shopify
- Strong QuickBooks skills and proficiency in other relevant software
What We Offer
As a valued member of our team, you can expect:
- A competitive salary of $45,000 - $55,000 per year
- A positive, family-oriented work environment
- Opportunities for growth and development within a historic and respected brand
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